1 Year Maintenance & Support with Upgrades – Includes
- Technical support resources;
- Software updates & upgrades;
- Email and phone support;
- Access to Support web site including case management system.
- *Access to technical support team 24 x 7 for Severity 1 issues
- Normal business hours for all other issues.
- Upgrade means a version change for the licensed software with substantial improvements, enhancements and bug fixes.
