3 Year Maintenance & Support with Upgrades – Includes
- Technical support resources;
- Software updates & upgrades;
- Email and phone support;
- Access to Support web site including case management system.
- ^Access to technical support team 8 x 5 same business day support for Severity 1 issues
- Next business day support for all other issues.
- Upgrade means a version change for the licensed software with substantial improvements, enhancements and bug fixes.
